HelpHow to Purchase
To make a purchase please select the items you wish to purchase. When you have made these choices, add them to your shopping cart and proceed to checkout.
You can return to your order form by clicking 'shopping basket' in the menu and you may review or amend your order at any time.
When you click 'checkout' in the shopping basket, you will be asked to enter your name and address details, and it will then calculate the appropriate shipping charge and VAT. Then the final screen will take you to our secure payment site, where you can pay by credit card through WorldPay or PayPal. We accept Master Card, Visa Credit, JCB, Switch, Solo, Visa Debit and AMEX. Please note all our prices are in Pounds Sterling.
Once the payment is accepted your order will be processed and confirmed by email. We aim to despatch orders within 24 hours of receipt. However, in the event of any unforseen problems, we will advise you immediately if there will be any delay in fulfilling your order.
Please be sure you complete all sections so that your order is fulfilled correctly.
Your order will normally be sent through the Royal Mail, using either their Special Delivery next working day service or Signed for Service for the UK and the International Signed For service for other countries.
Cancellation
Should you wish to cancel your order after completing the payment procedure, please advise us immediately as orders received up to midday on Monday to Friday are despatched on that day. There will be a 7% deduction when making the refund to cover the charges made by WorldPay and PayPal.
Privacy Policy
The Whiteley Hat Company respects your privacy and you may choose when providing your details if you would prefer them to be only used to fulfill the current transaction, or if you would like to receive information about our other products. Whichever you decide, you may rest assured that they will remain confidential at all times and will never be passed on to any other organisation.
Returns Policy
Returns will be accepted for exchange or refund of the price of the item, excluding any postage & packing charges, provided it is returned within 7 days of receipt in the original packing, unworn and with the ticket labels still attached.
For reasons of hygiene we reserve the right not to refund or exchange any hat that has been worn. It is the policy of The Whiteley Hat Company never to sell items that have been previously worn.
In the unlikely event that the item is faulty, the full cost will be refunded.
Please obtain proof of despatch for any returned items as we cannot accept any responsibility for items lost or damaged in transit.
(This does not affect statutory consumer rights - UK only)
Comments and Suggestions
We have many satisfied customers with a large number of new ones coming from referrals. You as our customer are our most valuable asset and your satisfaction with our products is very important to us. If you have any issues, suggestions, or just want to share your experiencies as one of our customers, please feel free to contact us.
Contact Us
By telephone :- + 44 (0) 1582 493393 our lines are open from 9.00 am to 5.00 pm Monday to Friday.
By fax :- + 44 (0) 1582 491838
By email to :- sales@whiteley-hat.co.uk
Or write to us at :- The Whiteley Hat Company Ltd, B1 Bramingham Business Park, Enterprise Way, Luton
Bedfordshire, LU3 4BU, United Kingdom.
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